SHIPPING & FULFILLMENT POLICY

DIGITAL PRODUCTS (E-BOOKS & DOWNLOADS)

• No shipping: digital products such as e-books and PDF guides are not posted. There is no delivery charge.
• Delivery: once your payment is confirmed we email you a download link straight away. The link is also in your order confirmation email.
• Not received? Please check your spam or junk folder first. If you have not received your link within 1 hour of payment, email hello@lumavyn.co.uk with your order number and we will resend it. We reply on business days (Monday–Friday, 9am–5pm).
• Digital products are not covered by the delivery times below, which apply to physical products only.

UK STANDARD DELIVERY (PHYSICAL PRODUCTS)

• Cost: Free on all orders.
• In-Stock Dispatch: Dispatched within 1–2 business days when items are in stock.
• Pre-Order Dispatch: When items are out of stock, they are sold as a forward pre-order and dispatched within 9–17 business days of your purchase date.
• Estimated Delivery: 1–2 business days total from the date of dispatch.
• Tracking: You will receive a tracking link by email once your order has been handed to the carrier.

INTERNATIONAL DELIVERY

• Regions: We currently only ship physical products to the UK.
• Duties & Taxes: International orders may be subject to local customs duties and import taxes, which are the responsibility of the recipient.

ORDER PROCESSING

• Weekdays: Orders placed before 2pm GMT Monday–Friday are processed the same day.
• Weekends & Holidays: Orders placed on weekends or UK bank holidays are processed the next business day.

PRE-ORDER GUARANTEE & REFUNDS

• Upfront Payment: By purchasing an item clearly marked as "Pre-Order," you agree to a forward-sale contract with full upfront payment, allowing us to immediately secure your item from our manufacturer.
• Our Liability: We assume full contractual liability for your order. In the rare event that supply chain or transit delays exceed our promised dispatch window, we will contact you immediately to offer your choice of an extended delivery date or a 100% immediate refund.

LOST OR DELAYED PARCELS

• Inquiries: If your order has not arrived within 10 business days of dispatch, please contact us at hello@lumavyn.co.uk and we will investigate with the carrier immediately.